EDIT - Unfortunately this pipe was not actually repaired, and there were 3 other cracks that went unseen by the technician. We had a different technician come out, and he was knowledgable as well, however, neither we nor our insurance agent have been able to get in touch with Beacon for weeks to acquire the documentation needed to complete the claim and reimbursement to start repairs. We've called Beacon several times and have been promised to have the documentation emailed, but they have yet to follow-up with us with this information. I am disappointed in what seemed to be a good service ultimately turning into a negative experience. I would appreciate if a Beacon team member could follow up with us ASAP. Presently, I would not recommend this service based on the lack of repair on the original pipe and the lack of customer service.
If we could rate Mike (Michael) 10 stars, we would! A pipe in our basement leading to the outside hose hookup snapped clean in half, resulting in our flooring and drywalls flooding. Beacon was incredibly responsive and sent over a technician who was more than reliable and knowledgeable. He walked us through the issue in real time, and taught us about the principal cause of the leak. Beacon works closely with Service Pros, who were also able to come out quickly for water and mold remediation. They are great guys who do conduct great business!
Courtney Zsitek
