We had a basement (25-year-old) sump pump that was continuously running and eventually shutdown. We also discovered a pin-hole water pipe leak that was spraying water over the immediate surroundings in the basement. We chose Beacon Home Services because of the strong Google, BBB and Angi (listing) ratings.
Scheduling and status notifications via phone/email/text communications were very professional and timely.
Our technician, Wayne Gaither, was able to quickly diagnose our pump and pipe issues and recommended two service options. Wayne removed the old pump, cleaned out the pump well and was able to install a new pump with a more efficient water extraction pipe configuration. He
also verified that our overall water pressure was fine and neatly replaced the leaky pipe section.
We would definitely consider re-contracting with Beacon for any future plumbing needs.
(Jan 2026)
We reached out again to Beacon based on our previous successful plumbing service call.
As part of our kitchen sink faucet setup, we had a 25-year old, dual-outlet, dual-shutoff (hot water) valve that was starting to leak water into the surrounding undersink cabinet area.
- Mary (dispatch team) was very prompt and detailed in coordinating our appointment via text and email messages.
- Our service technician (Andrew Pratt) arrived at the start of the service window. He was able to quickly diagnose and install a more modern replacement value while simplifying the configuration by eliminating an extraneous copper pipe fitting.
- Both Mary and Andrew were very professional and affable during our interactions and we would definitely consider Beacon again.
Walt Okada
